When was the last time you interacted with a chatbot while browsing a website? Let’s say that you want to talk to a travel agent before you book your flight tickets. The chatbot will collect your details so that the travel agent has an idea about the information you’re looking for.
Similary, an enterprise chatbot is your AI powered virtual assistant that works all around the clock. All the data that is collected by this chatbot can be accessed by the employee via messenger. Enterprise chatbots aim to eliminate inefficiency and streamline tasks within the organization itself.
The Upsides of Enterprise Chatbots
Having an enterprise AI chatbot will have multiple advantages for your business. Apart from the ones mentioned above, these advantages include:
1) Multilingual – Chatbots aren’t restricted to conversing with your customers in English. They’ll be fluent in multiple languages and can come in handy when you’re reaching a global audience.
2) Continuous monitoring – They’re able to learn from customers’ feedback and improve their conversational ability. With the addition of analytics tools, these chatbots can monitor the overall flow of data and improve them as and when needed.
3) User Requests – Enterprise AI chatbots are programmed to handle multiple and complex user requests simultaneously. They’re able to resolve issues faster as compared to regular chatbots.
4) Handoff workflows – Sometimes, a customer would want to speak to an agent on call or through a video chat. These chatbots are trained to collect all the necessary information and transfer it to the agent.
5) Increase organizational efficiency – They can be used for doing repetitive work or providing up to date business information. For example, a customer would get their queries clarified from the chatbot post purchase.
Use Cases and Key Statistics for Enterprise Chatbots
1) Customer Service – As per a report, 62% customers prefer talking to an enterprise ai chatbot before they talk to the agent. Since they’re programmed to handle multiple requests simultaneously, they can deliver a better customer service without incurring labor costs!
2) IT Support – 90% of businesses witnessed faster complaint resolution due to bots. This has saved a lot of time and effort for employees, and they can focus on other tasks. Only if the issue is escalated by the customer, does an agent interact with them.
3) Virtual Assistant – With the help of enterprise ai chatbots, there has been an increase in sales of 67%! These chatbots act has your virtual assistant to help you make a more informed decision.
4) Inventory Management – Chatbots has the potential to automate 30% of the tasks of tasks. This is especially useful for businesses with large stock, to keep track of thousands of line items and regularly check their availability so that stores do not run out of stock.
5 Best Practices to follow for Enterprise Chatbots
Since we have an idea that these AI powered chatbots have numerous benefits for businesses, it’s important to make the most of them:
1) Train the chatbot with relevant data
These relevant data could be answers to FAQs, customer behaviors, preferences and product information. Additionally, using machine learning can further equip your chatbot to analyze and learn from customer interactions. The more relevant data the chatbot has, the better it will perform.
2) Conversational Tone
Using simple and easy to understand language and emojis helps adding a touch of personality to your chatbots. Your customers shouldn’t feel like they’re talking to a robot. It’s crucial that your chatbot’s tone should match your brand’s values. If it’s too formal, then the chances of losing your customers are high.
3) Personalization
Each customer has a different communication style and preferences. If these chatbots can browse and learn from these interactions and personalize their responses accordingly. This helps in building a stronger customer relationship. Enterprise AI chatbots can also help in providing resources such as policy guidelines.
4) Improving Chat Performance
Using different metrics such as response time, chat volume and customer satisfaction can be used to improve the chatbot performance. This data can be exported to your dashboard to gain insights into your chat operations and customer behavior and optimize your chat strategy accordingly.
5) Provide Easy Escalation to Human Agents
There would be situations where customers would need to speak to a human agent to gain clarity for their questions. Businesses can include “chat routing” option to transfer chats to human agents. This will help ensure that customers receive the help they need promptly and efficiently.
Building Enterprise Chatbots with Angular JS
By now, we have a good understanding of what chatbots are and how they can help a business. But how do these chatbots work? Most developers use Angular JS to build these chatbots for different reasons. Here are 4 reasons:
1) Dynamic User Interface
AngularJS enables the building of dynamic and responsive user interfaces, which are required for chatbots that must change content in real time based on user interactions.
2) Modular Development
By promoting modular developments with components, managing and scaling the chatbot application becomes easier. Code can be organized into reusable pieces.
3) Single Page Application (SPA) Capabilities
Angular JS is used for creating a single page application and a chatbot is just that! This provides a seamless and a fast user interface.
4) Community Support
Angular JS has a large community of developers for support to find solutions for different problems.
Future of Enterprise Chatbots
The future of enterprise chatbots is bright. Companies have started investing in advanced technologies to step their chatbot game and have an edge over their competitors. Since enterprise chatbots are relatively new to the market and may take some time to make their mark, there is 1 good news for business owners.
Did you know that AngularJsIndia uses this framework to build these chatbots? They’re one the leading AngularJS development company in India. What sets them apart is that they use modern technologies such as AI, ML (Machine Learning) and natural language processing to improve the analytics of your chatbot integration. They’re known for delivering the highest quality solutions at an affordable price. AngularJsIndia has also been recognized as one of the best chatbot development company because of their success stories and due to their skilled developer team. Contact them now to learn more!
